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At label kinaya, we are committed to delivering high-quality products to our customers. While we do not offer refunds, we do accept exchanges under specific conditions. Please carefully read our exchange policy before making a purchase.
Eligibility for Exchange You may be eligible to exchange a product under the following conditions:
Damaged Product: If the product you receive is damaged upon arrival and you provide valid proof.
Size Issues: If there is a size issue, you can request an exchange after the original product is returned and inspected.
Conditions for Exchange To be eligible for an exchange, the following conditions must be met:
Unboxing Video Proof: You must provide a clear video of the product being unpacked to verify any damage.
Unused Condition: The product must be unused, in its original condition, and with all original tags and packaging intact.
Return Request Period: You must initiate the exchange within 48 hours of receiving the product by contacting our customer support team.
Return Inspection: For size issues, the original product must be returned to us, and after careful inspection, if the product arrives in fresh condition, the exchange will be processed.
Exchange Process Initiate Exchange: To begin the exchange process, please email us at lablekinaya24@gmail.com within 48 hours of receiving your product. Include your order number, a detailed description of the issue, and the unpacking video proof.
Exchange Authorization: Once we receive your request, our customer service team will review the details. If your exchange request is approved, we will provide you with instructions on how to return the item.
Shipping the Product: The product must be securely packaged and shipped back to us at your own cost. label kinaya is not responsible for any damages that may occur during return shipping. We recommend using a trackable shipping method to ensure safe delivery.
Inspection and Approval: After receiving the returned product, we will inspect it for the reported issues. If the product meets the exchange criteria (damaged or size issue), we will process the exchange.
Exchange or Replacement If the returned product is approved, we will offer an exchange for the same product or a different size (in case of size issues). In case the exact product is unavailable, we may offer a replacement of equivalent value or provide a store credit for future purchases. Your replacement will be delivered within 5 business days, or store credit will be issued within 24 hours of the returned product being received at our warehouse.
Exceptions We do not accept exchanges for items that have been custom-altered or tailored to your specifications.
Exchanges due to customer error (e.g., incorrect size selection without size issues) will not be accepted unless the product is returned in fresh condition and inspected.
Contact Information If you have any questions or need assistance with your exchange, please reach out to our customer support team at lablekinaya24@gmail.com